FAQ's

Wintergreen.ca accounts
Your Wintergreen.ca account information and any contracts will not be valid on Wintergreenoutlet.ca.

How can I pay?
We accept American Express, Visa, MasterCard, or Pay Pal to pay for your order. Sorry, no gift cards, P.O.s, C.O.D.'s or on-account payments accepted for Wintergreen Outlet purchases.

Will my credit card be billed now or when the merchandise is shipped?
You will be billed immediately for items purchased as well as any applicable shipping and handling and tax. 

Can I pay with a Wintergreen gift card?
We do not accept gift card payments at the Wintergreen Outlet.

Is there a minimum order I have to place?
No. We don't believe in placing a restriction on our customers. We appreciate your business no matter how big or small your order.

Can I return merchandise?
Purchases through Wintergreen Outlet are final sale and cannot be returned or exchanged.


Are your items in stock?
All of our outlet items are in-stock and ready-to-ship.  Please note that we have limited quantities of each item and when we sell out of an item we will not be restocking it.

Can't find what you are looking for?
Let us know what you would like to see more of by emailing us at custserv@wintergreen.ca

How long does it take for delivery?
You should receive your order in 5-7 business days. For remote destinations, please allow for an additional 3 business days.

How will my order be shipped?
The majority of our orders are shipped via Canada Post, Expedited Service. Items too large to be shipped by mail are sent via ground carrier. If you have specific delivery requirements, please contact custserv@wintergreen.ca or indicate your requirements in the notes section of your online order. 

Can I pick up my order?
Yes, our Ontario customers can pick up their orders. Please let us know in the notes section of checkout that you will be picking up your order or contact customer service at 1-800-268-1268 and we will set aside your order for pick up at our warehouse.

If you choose this option, you can pick up your order at the following address:

3075 Line 8, RR#2
Bradford, Ontario L3Z 3R5
Monday-Friday 8:00am-4:30pm


What are your shipping and handling charges?
We are now offering free shipping on Wintergreenoutlet.ca. The following provinces are not included; Newfoundland & Labrador Northwest Territories, Nunavut and the Yukon. These provinces will be charged shipping based on the total price of order. For all shipments going beyond provincial forwarding points to Labrador, the Yukon, Northwest Territories and Nunavut as well as destinations serviced by air only, an extra 15% shipping charge will be added to your order total. Please contact our customer service department at 1-800-268-1268 for more information.